Questions to ask before you buy an AI receptionist

Can it book into your live calendar with real rules—buffers, providers, and service lengths—or only take a message?

Where do call outcomes land: CRM, EHR notes, or a disconnected inbox? If it does not write back, your team will re-enter everything.

How does handoff work when a caller needs a clinician? Cold transfers destroy trust; warm context transfers protect it.

Ask for recorded samples on pricing, availability, and after-hours scenarios in your specialty—not a generic demo script.